Your Role as a Rider
Help us create a safe, welcoming, and comfortable ride for everyone by following these guidelines.
Required
- Pay your fare when required.
- Follow the directions of GoRaleigh operators and staff.
- Wear appropriate clothing, including shirts, bottoms, and shoes.
- Keep aisles, doors, wheelchair areas, and emergency exits clear.
- Use headphones when listening to music, videos, or phone calls.
- Keep food and drinks contained and clean up after yourself.
- Dispose of trash properly.
- Supervise children at all times.
- Service animals are always welcome. Pets must follow GoRaleigh's pet policy.
- Be respectful of fellow riders and transit property.
Be Courteous
- Offer priority seating to seniors and riders with disabilities when appropriate.
- Keep conversations and electronic devices at a respectful volume.
- Respect the personal space of other passengers.
- Allow passengers to exit before boarding.
- Keep personal belongings from blocking seats or walkways.
- Help maintain a clean and welcoming environment for everyone.
Not Allowed
The following behaviors are prohibited on GoRaleigh vehicles, bus stops, shelters, and transit facilities:
- Harassing, threatening, intimidating, or assaulting others.
- Fighting or engaging in disorderly conduct.
- Interfering with the operator or the safe operation of a vehicle.
- Smoking, vaping, or using tobacco products.
- Consuming alcohol or using illegal drugs.
- Playing music or videos without headphones.
- Damaging, defacing, or vandalizing transit property.
- Blocking doors, aisles, wheelchair spaces, or emergency exits.
- Bringing hazardous, flammable, or dangerous materials onboard.
- Littering or creating unsanitary conditions.
- Violating federal, state, or local law.
Violations
Failure to follow GoRaleigh's Code of Conduct may result in:
- A warning from GoRaleigh staff.
- Removal from a vehicle or transit facility.
- Suspension of riding privileges.
- Citation or arrest, when applicable.