Return to Fare FAQs

Umo is your travel companion!


With the Umo Mobility app, you can plan your trips, track your bus and pay all in one place. Our new account-based mobile ticketing offers many benefits, like fare-capping and using benefit codes to get discounted fares.

No smartphone, no problem! Stop by the Pass Sales Office at the Regional Transit Center in Durham to get your physical GoPass Umo card and set up an account. 

Using the physical GoPass Umo card offers all the same benefits as using the mobile app.  
Download Umo and set up your account today.

GoRaleigh Fare Options

• Mobile: With the Umo Mobility app. Download from the Apple App Store or Google Play Store to create an account to pay with your phone. 
• GoPass Umo Card: Stop by the information booth at GoRaleigh Station to get Umo GoPass Card. 
• Cash: Pay in EXACT change when getting on the bus.  

• Insert your cash and coins into the farebox. The location for the bill-slot and coin-drop is the lower right corner. The farebox will not accept bills over $20. Bills should be flat and unfolded. Drop coins one at a time.
• If you do not have exact change, you will not receive cash back. If you are due more than $1 in change, you will need to ask the driver for you to be issued a Change Card that can be used on future bus rides. The value of the Change Card will be printed on the back.

Any valid/unused GoRaleigh passes should still be valid on a GoRaleigh bus. If an old pass does not work, GoRaleigh will offer a free replacement at GoRaleigh station

Use the front door when boarding the bus. Scan your Umo QR code or tap your GoPass Umo Card on the Umo reader as you board. You can also use the cash box to insert the exact change.  

You can load money onto your GoPass Umo card:

•    Online using the Passenger Portal.
•    In person at the information booth at GoRaleigh Station.
•    At one of our community partners - CVS, Walgreens, 7/Eleven or Dollar General.

Using the Umo app:
•    Load money to your account inside of the Umo app.
 

•    Green: Fare available, ready to ride
•    Yellow: Low balance, ready to ride, and we recommend loading cash to Umo account 
•    Red: No balance available, unable to ride, load cash to Umo account

Stop by the information booth at GoRaleigh Station

Your first card is free of charge and can be picked up at the GoRaleigh Station information booth. Each replacement card will be $2.

No, you cannot have an account with a GoPass Umo and an account in the Umo app. You will only be able to have money on one or the other. 

However, you will be able to convert a GoPass Umo Card to a digital account in the Umo app.
 

Online

Fill out this form to see if you qualify for one of GoRaleigh's free or discounted fares. If you are eligible for any of the fares, a benefits code will appear on the screen, which you can use in the Umo App or the Passenger Portal if you are using a GoPass Umo Card. 

In Person 

Visit the information booth at GoRaleigh Station to walk through the online form with a staff member. Once completed, if you are eligible for a discounted fare, the staff member will provide the benefit code for you to enter into the Umo App or apply it to your Umo GoPass Card via the Passenger Portal. Discounted fares include: Seniors (ages 65+), Youth (ages 13-18), Disability, and a Transit Assistance Pass. 
 

Seniors (ages 65+), Youth (ages 13-18) and Income-Qualified riders may enroll in the fare-free option. Fill out this form to see if you qualify. Enter the code on the screen in your Umo Account under ‘Redeem Benefit Code’ to have it applied to your account. 

In Person 

Visit the information booth at GoRaleigh Station to walk through the online form with a staff member. Once completed, if you are eligible for a discounted fare, the staff member will provide the benefit code for you to enter into the Umo App or apply it to your Umo GoPass Card via the Passenger Portal. Discounted fares include: Seniors (ages 65+), Youth (ages 13-18), Disability, and a Transit Assistance Pass. 
 

Benefits codes for discounted fares will be an eight-digit code that can be entered into the Umo app or Passenger Portal to apply your fare type to your account. 

In the Umo app, you can click the three lines in the upper left corner and select ‘Redeem Benefit Code’. GoRaleigh-generated codes will look like the following GO - XXXX-XXXX
 

Fare-capping sets a daily, weekly and monthly cap, so you never pay more than a certain amount during each time frame. Umo keeps track of your fare-capping on your app or GoPass Umo Card. 

Suspension of fares was a temporary measure to help protect our staff and riders during the COVID-19 pandemic by avoiding contact at the fare box. The CARES Act funding helped transit agencies continue to operate by providing funds to fill the financial gap. That funding is no longer available. Raleigh City Council voted to resume fare collection effective July 1, 2024.

Fares paid on GoTriangle and GoRaleigh buses will count toward the fare capping levels of both agencies. 
•    GoTriangle's Fare Caps: $5 Daily, $20 Weekly, $80 Monthly 
•    GoRaleighs's Fare Caps: $2.50 Daily, $12 Weekly, $40 Monthly
 

Example Scenario:

In the morning James boards a GoTriangle bus and pays $2.50 fare from his Umo account. That afternoon he boards a GoRaleigh bus. GoRaleigh's fare cap is $2.50, so he has already reached the limit. His GoRaleigh ride, and all rides on GoRaleigh for the rest of the day will be free of charge. 

Later that evening, he boards a GoTriangle bus to get back home. He has spent $2.50 on fares today, but GoTriangle's Regional fare cap is $5.00, so he will pay $2.50 for his second ride on GoTriangle. Now he has spent $5.00 on transit fares for the day, so he has reached the regional fare cap. Any rides on GoTriangle or GoRaleigh will be free for James for the rest of the day. 
 

No. Each rider must pay individually using the Umo app, GoPass Umo card or cash (exact change).

Fare payment is posted instantly to your Umo account. You can see your transaction history in your Umo Account under ‘View History’.