MicroLink to Launch on September 16, 2024
MicroLink is GoRaleigh’s new on-demand microtransit service. Unlike traditional fixed-route service, microtransit operates within a service zone by providing on demand rides within the zone. The MicroLink services operate under a curb-to-curb model, meaning riders may have to walk to a nearby street for their ride. This reduces wait times for all riders utilizing the service. MicroLink service will replace the 401X service. MicroLink will provide service to the Town of Rolesville as well as connections to popular destinations in Wake Forest, and the WRX service to downtown Raleigh. Rolesville’s MicroLink service is a pilot that will continue through June 30, 2025.
MicroLink operates from 7am – 6pm Monday through Friday. MicroLink does not operate on Holidays. Trips can be requested any time within the service period. MicroLink is an on-demand service meaning trips cannot be booked in advance.
The easiest way to request a ride is through the MicroLink App (links below). Rides can also be booked by calling our reservation center at (919) 996-3459. MicroLink does not offer advanced booking.
Riders must be 13 years or older. Riders under 12 must be accompanied by an adult. Pets are not allowed on MicroLink.
How does MicroLink work?
- Download the MicroLink app and follow the simple signup steps
- Request a ride by entering your departing address and destination address
- Wait for your ride to pick you up at your location. It's that easy!
Where does your ride go?
MicroLink operates within the Town limits of Rolesville and some areas of Wake Forest. Download the app to see the service area in greater detail.
How much does it cost and how do I pay?
Per GoRaleigh policy, MicroLink is a fare-free service through June 30, 2025.
Can I bring someone along with me?
You can bring up to five additional passengers in your party, depending on space availability.
Can I request a specific time for my pickup?
MicroLink is an on-demand service, meaning we don’t offer advance bookings. Book your ride when you’re ready to leave, since you’ll usually get picked up within 10-20 minutes.
I do not have a smartphone. Can I book a ride by calling in?
Yes, you may also book a ride by calling 919-996-3459 and speaking with a GoRaleigh dispatcher.
What do the vehicles look like?
Look for the MicroLink branded shuttle pulling up to your location. Information about the vehicle (e.g. license plate, make/model, and color) is also available in the app when you book a ride.
Should I tip the driver?
No. Drivers do not accept tips.
How do I retrieve an item I left on the bus?
Call our general customer service line at 919-485-7433 or email goraleigh@raleighnc.gov
How can I provide feedback?
Please share your feedback in the feedback screen presented in the MicroLink app immediately after your ride. You may also provide feedback by calling 919-485-7433, or by emailing goraleigh@raleighnc.gov
How old do I have to be to ride with MicroLink?
Youth under the age of 13 must be accompanied by a parent or guardian in order to ride with MicroLink.
I am a wheelchair passenger. Do you have vehicles that can accommodate me?
Yes! All vehicles in the MicroLink are wheelchair accessible. Please indicate your disability in the main screen of the MicroLink app or by notifying the GoRaleigh dispatcher by phone.
Can I smoke or use an electronic cigarette in the vehicle?
No, smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.
Can I eat or drink on MicroLink?
No, eating and drinking on MicroLink vehicles is prohibited.